The most powerful change has been the transfer of ownership for people management from the top leadership and HR department to all the levels in the organization (Line Managers, Supervisors, etc). All the people managers are now empowered and skilled in taking ownership for their teams, in assessing their performance, developing their skills and aligning their goals with the organizational objectives.

Another key intervention has been the creation of Role Profiles, which has resulted in not only role clarity for the individual role-holder, but also clarity for the organization in terms of the role expectations.

The changes in the Performance Management System have lead to more objectivity in performance assessment through clarity on individual Key Result Areas, better differentiation between performers and non-performers. This has further resulted in a better linkage with other key systems like reward & recognition and career management, ensuring that performers are rewarded with better career opportunities as well as incentives and bonus. The workshop on Feedback Giving Skills also facilitated the process of creating a more open culture of giving feedback.

A more robust Training Needs Analysis process has been institutionalized, with a keen focus on creating Trainers from within the organization as well as providing real-time and required trainings to the target population.

Apart from the targets against the Key Result Areas, INCAP is also focusing on the following Key Skills across the organization. The process of cascading these competencies has begun and going forward, each and every employee will need to demonstrate these skills and competencies based on the nature of their role:
I. Creative Problem Solving
II. Client Focus
III. Taking Ownership
IV. Teamwork & Collaboration

All of the above interventions as well as many more in the pipeline are all focused and aligned towards the transformation of INCAP into an organization that realizes the power of its people and wants to give its employees opportunities to realize their potential and grow within the organization.